A HIGHLY RATED SUPPORT SERVICE 

WE’RE THERE FOR YOU

Onboarding a Customer Engagement Platform is a complex task. You’ve got to ensure the new system ticks all the boxes of your current needs, can grow with you and need to roll out quickly with minimal downtime. That’s why at Connex One we don’t just train your team and take off, our support team are on hand 24/7 to ensure minimum downtime an maximum efficiency for your business.

there for you 24/7

support

The Connex One Platform powers over 15 Million interactions by multiple companies around the globe, and our support staff are always on hand to help.

Whether you’ve forgotten your password, need to set up a new user or are experiencing issues, our dedicated team will be on hand to maximise your up-time whenever you need them

  • 24/7 service

    We’re on call so you always can be.

  • Account managed support

    Save money and get insightful reports to optimise your account.

  • Technical support

    Need to grow your account, our experts are on hand to advise you on the best solution for your company.

seamless INTEGRATION

set up and training

At Connex One, we don’t just set up a server and leave you to it, we build foundations for success with you.

Our training programme focuses on practical skills and demonstration to help you shape your success and engage your teams. We’ll set time aside to leave you confident with your new solution, whether you want us on hand at your office or would or find a web-ex more beneficial.

Our system integrates seamlessly with your existing platforms and systems, leaving you with one simple, user friendly work place experience.

More on INTEGRATION

REDUCE CHURN AND INCREASE PRODUCTIVITY

DATA DRIVEN INSIGHTS

The Connex One Reporting and Analytics Suite allows you to build your own customisable reports to help you meet and manage your KPIs. Segmenting your data by demographics, industries, geography and more to spot trends and replicate success.

As well as getting insights into you customers, Our reporting suite can also help you to incentivise your team with Workforce Optimisation features.

More on Workforce Optimisation

NO HIDDEN CHARGES 

ONE SYSTEM, ONE COST

We value total transparency. Our costs are calculated with a simple pricing solution, with no hidden costs.

unlike other Customer Engagement Platforms, our pricing includes:

SET UP & TRAINING 

SET UP & TRAINING 

No hosting fees, seamless integration and free training

SUPPORT QUERIES

SUPPORT QUERIES

Always on hand to help with our 24/7 service

REPORTS AND INSIGHTS

REPORTS AND INSIGHTS

Grow and optimise your account with our reporting suite

ADDITIONAL FEATURES

ADDITIONAL FEATURES

One system, every feature. No need to upgrade when you want more modules

ONE SYSTEM 

SECURE & COMPLIANT, AS STANDARD

When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform. The integrity and security of your service and data is our top priority – along with achieving successful campaigns.

It’s One secure and resilient system.