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True Omnichannel Communications
The Connex One platform enables organisations to handle interactions across phone, SMS, email, web, social and live chat.
Shift the focus
Customer success with Omnichannel
The Connex One Omnichannel platform is flexible and versatile, encouraging both inbound and outbound customer interactions. By integrating seamlessly with your CRM systems, your agents can pick up the conversations where they left off, increasing the volume of tickets they can get through without decreasing the quality.
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Balance pace with peace of mind.
Greater personalised service and a higher call volume with Omnichannel.
Put your agents infront of live callers even faster
Voice Service
Enhance your customer service by intelligently routing calls to the agents most qualified for each enquiry.
Handle large volumes of transactions, enable self-service IVR and automatically log all interactions within your CRM for one seamless customer experience.
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Predictive Dialler
Get your agents in front of live callers even faster with our versatile dialler feature, combine service with sales volume through smooth omnichannel approach.
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Interactive Voice Response
Using voice or the keypad, our advanced IVR features enable customers to quickly find the service and speak to an agent quicker
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Speech Analytics
Analyse all your voice interactions to detect customer and agent emotions, identifying everything from upsell opportunities to positive/negative customer sentiment.
prioritise, escalate, action.
Inbound and Outbound Email
The Connex One Email solution seamlessly integrates across all your customer contact channels for a single interface and logs all interactions in your CRM for a seamless journey.
Intelligent omnichannel routing features combined with dashboards and reports give detailed visibility into critical KPIs and SLAs to prioritise and escalate tickets.
Why not drop us an email?SMS FOR YOUR MOBILE CUSTOMERS
The Connex One Mobile feature has been purpose built for the modern smartphone user, enabling you to successfully deploy IVR, Forms, Surveys into a visually optimised app-like engagement.
Outbound and Inbound SMS communication enables you to proactively deliver promotional campaigns, offers and notifications and enable your customers to use text as a support channel.
for your customers on the move
Social media
For many businesses, social media is the cornerstone in their communication strategy. Whether you use it for lead generation, marketing, customer services or branding, an Omnichannel solution can help to consolidate all your enquiries into one central point and distribute where necessary.
For customers on the go it’s important that you can keep up with the demand of modern life and communicate with them on their preferred channel. Easily send documents, files and links to your customers via social applications right to their mobile, tablet or desktop.
Inbound and outbound
Manage all forms of communication from targeting customers to answering queries.
public and private
Manage private messages and quality control posts and comments.
Synchronised message history
Automatically store all conversation history and log on your CRM with clever omnichannel API.
GO FROM VISITORS TO CUSTOMERS
Live Chat
Turn website browsing to buying by providing immediate answers to prospective customers. From prompting outbound questions nudging customers down the sales funnel to managing inbound customer service queries, Live Chat is a versatile tool that can deliver immediate ROI.
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Lead Generation
Prompt outbound messaging. You have thousands of web visitors, isn’t it time to say hello?
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Artificial Intelligence
Auto sync to your conversation history to your CRM to unify your user experience.
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Customer Service
Manage inbound messaging with clever automated ticketing to route the right queries to the right agent.
We think you’ll like it
How about a free trial?
We are so confident your team and your customers will love our omnichannel solution as well as the quick set up time, that we’re offering 1 month’s a free trial. – Give it a go!