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Category: Technology
The latest tech news and insightful opinion pieces.
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Mother’s Day Q&A: Celebrating mums in Technology
6th May 2022 | Technology
To mark Mother's Day 2022, we sat down with four of Connex One's mums in tech to discuss careers, experiences and the impact of motherhood.Read more -
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Customer engagement
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Getting into Data Science: Celebrating the Connex One women making waves in tech
11th February 2022 | AI
To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.Read more -
Eliminating the pain of implementing new contact centre solutions
3rd February 2022 | Customer Engagement Platform
Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.Read more -
The Future of Speech Analytics
29th June 2021 | Customer engagement
Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insightsRead more -
How Kenya can utilize CX Technology to advance its Economy
3rd June 2021 | Customer engagement
Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX marketRead more -
The Evolution of Telecommunications
17th May 2021 | Customer engagement
Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.Read more -
5 reasons why Tech companies should consider integrating the reseller model into their business
23rd April 2021 | Technology
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs.Read more -
How Consumer Rights are Changing Customer Engagement
15th March 2021 | Customer engagement
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more