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  • How Consumer Rights are Changing Customer Engagement

    15th March 2021  |  Customer engagement

    As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.
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  • How AI can increase contact centre efficiency during peak times of traffic.

    24th June 2020  |  AI

    With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries.

    When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by leveraging artificial intelligence (AI) to help scale support.
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  • Why Your Business Needs Live Chat.

    13th May 2020  |  Live Chat

    There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone - you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on.
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