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Category: Customer engagement
The latest tech news and insightful opinion pieces.
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3 Ways to bust through more calls in less time
25th May 2022 | Customer engagement
We explore three contact centre features your business can utilise to help agents handle more calls in less time and improve customer experience.Read more -
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Customer engagement
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Attracting the best CX agents for your customer teams
5th April 2022 | Customer engagement
When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more -
Utilising CX teams to build customer trust: the top five techniques
10th March 2022 | AI
Are you utilising your contact centre team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.Read more -
WhatsApp for Business: The Future of Customer Service?
9th September 2021 | Customer engagement
We explore the rise of WhatsApp for Business and explain 7 ways to utilise WhatsApp Business API for customer engagement campaigns.Read more -
4 Ways AI Communication Will Transform Healthcare
2nd September 2021 | AI
By 2050 - one in four people in Europe and North America will be over the age of 65, ultimately leaving the healthcare system to deal with more complex health conditions and an increase in patients. As the western world is slowly facing a crisis of an ageing population, the…Read more -
Why your Outbound CX Campaigns Aren’t Working (and how to improve them)
23rd July 2021 | AI
Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.Read more -
The Future of Speech Analytics
29th June 2021 | Customer engagement
Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insightsRead more -
The hidden profitability of CX wellbeing
4th June 2021 | Customer engagement
CEO Nick Mealey shares insights on how CX is impacting profitability by keeping employees engaged and motivated & improving their wellbeingRead more