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Category: Customer Engagement Platform
The latest tech news and insightful opinion pieces.
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3 Ways to bust through more calls in less time
25th May 2022 | Customer engagement
We explore three contact centre features your business can utilise to help agents handle more calls in less time and improve customer experience.Read more -
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Customer engagement
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Attracting the best CX agents for your customer teams
5th April 2022 | Customer engagement
When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more -
Utilising CX teams to build customer trust: the top five techniques
10th March 2022 | AI
Are you utilising your contact centre team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.Read more -
Eliminating the pain of implementing new contact centre solutions
3rd February 2022 | Customer Engagement Platform
Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.Read more -
WhatsApp for Business: The Future of Customer Service?
9th September 2021 | Customer engagement
We explore the rise of WhatsApp for Business and explain 7 ways to utilise WhatsApp Business API for customer engagement campaigns.Read more -
How Software solutions can assist Mental Wellbeing in the CX Workplace
14th May 2021 | Customer Engagement Platform
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety.Read more -
Connex One achieves full ISO 9001 compliance for a second year
11th May 2021 | Customer Engagement Platform
Connex One Achieves the highest appraisal of Quality Management Assurance during ISO 9001 Surveillance auditRead more -
Why South Africa is Leading Outsourced CX Delivery
15th April 2021 | Client Success
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.Read more