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Category: Client Success
The latest tech news and insightful opinion pieces.
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Why South Africa is Leading Outsourced CX Delivery
15th April 2021 | Client Success
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.Read more -
Old Mutual Testimonial
27th January 2021 | Client Success
“The future for Connex One and Old Mutual is significant, an aggressive omnichannel strategy saw our quote time go from 11 mins down to 2.” Jan Marais, Head of Innovation and Efficiencies https://vimeo.com/502984737Read more -
4 Features Your Contact Centre Needs to Avoid Annoying Customers
13th January 2021 | Client Success
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates.Read more -
Achieving International Scalability for Gladstone Brookes
25th November 2020 | Client Success
Find out how Connex One's partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand.Read more