Category: AI

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  Utilising CX teams to build customer trust: the top five techniques

  10th March 2022  |  AI

  Are you utilising your contact centre team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.
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  Getting into Data Science: Celebrating the Connex One women making waves in tech

  11th February 2022  |  AI

  To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.
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  4 Ways AI Communication Will Transform Healthcare

  2nd September 2021  |  AI

  By 2050 - one in four people in Europe and North America will be over the age of 65, ultimately leaving the healthcare system to deal with more complex health conditions and an increase in patients.  As the western world is slowly facing a crisis of an ageing population, the…
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  Why your Outbound CX Campaigns Aren’t Working (and how to improve them)

  23rd July 2021  |  AI

  Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.
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  Utilising AI for Workforce Management

  22nd June 2021  |  AI

  Connex One looks at how utilising AI workforce management can create business value through accurate statistical models and predictions.
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  Removing the ‘Artificial’ from Contact Centre AI

  8th April 2021  |  AI

  We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.
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  Improving customer loyalty and brand reputation through Omnichannel

  5th August 2020  |  AI

  Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes.
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  How AI can increase contact centre efficiency during peak times of traffic.

  24th June 2020  |  AI

  With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries.

  When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by leveraging artificial intelligence (AI) to help scale support.
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